You've received a request for conciliation, arbitration or a notification.
In general, a dispute does not arise suddenly, without knowing the other party. Often misunderstandings or disputes between you and the plaintiff already existed.
Any procedure at a public Court is very lenghty. For this reason the parties may prefer conciliation or arbitration to save time and money.
The three basic steps:
1. Calmly analyze the request
2. Answer in time
3. Follow-up your dossier
If it is difficult for you to write request, your conclusions or response, ask your lawyer for advice.